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Client Role – Digital Account Manager

Client Services
Upto £32k
Date Posted: 03/08/22

We are currently recruiting an Account Manager to join our client in Leeds.

Being the main day-to-day interface between the agency and suppliers to coordinate clients and campaign activity, ensuring client requirements and standards are successfully met, to deliver a profitable return for the agency.

Description of responsibilities

 Client Management

  • Managing an account portfolio by building and developing relationships with the client which encourages long term and repeat business
  • Having a thorough knowledge of the clients’ business and sector by researching and then sharing knowledge across the agency
  • Fostering productive relationships between the agency and the client by communicating clients’ needs clearly, accurately and empathetically
  • Supporting and challenging client thinking where appropriate to deliver the right solution(s)
  • Coordinating and overseeing all campaign activities to ensure successful delivery of client requirements to timescales and budget
  • Continually keeping the client informed of progress throughout the campaign
  • Escalating issues in a timely and appropriate way to successful resolution
  • Working to SLA’s and contracts and working within the agreements
  • Preparing for and contributing to pitches for new and existing clients to generate new revenue/income for the client and agency
  • Identifying new opportunities within existing accounts by utilising networks, relationships and leads

Coordinating and progressing work

  • Daily and weekly WIP updates to manage capacity, workload and potential challenges
  • Managing all creative work through the studio
  • Ensuring the accurate and timely completion of job bags, job numbers, PO’s, and invoicing
  • Ensuring contact and status reports are completed accurately and on time
  • Accurately estimating and ensuring all relevant detail is included
  • Checking all work is successfully saved on the system for future referral
  • Proof reading material to present a professional and error free communication piece every time
  • Contributing to the review of agency processes to support continual progress.

Management Accounts/Forecasting

  • Weekly updates of management accounts and keeping the AD informed of financial changes affecting forecast
  • Forecasting income/profit using Management Accounts to enable forward planning for the business
  • Charging for additional work and extra amends where appropriate
  • Demonstrating financial diligence and commerciality on all jobs, for quoting and billing whilst retaining value for money
  • Preferably daily, but always weekly, you keep your time sheets up to date and accurate, so we ensure we are delivering profitability
  • Completing an end of job analysis and summarising actual hours against quoted hours with supporting rationale.

People management

  • Giving direction to direct reports by clearly defining and setting expectations
  • Reviewing individual performance to encourage improvement and potential
  • Managing issues professionally and using the appropriate processes
  • Setting and demonstrating positive examples and behaviours
  • Passing on skills and experience to help others to develop in their roles
  • Ensuring team members are aware of and adhering to all processes and systems
  • Communicating progress to encourage continuous business improvement
  • Utilising all available opportunities to personally develop in the role.




Back to Vacancies
  • Hybrid Working
  • Quarterly Bonus scheme
  • 23 days holiday + your birthday off + bank holidays
  • A contributory pension plan
  • Perkbox membership
  • A healthcare cash plan membership
  • A discounted and supported travel scheme
  • Childcare voucher salary sacrifice scheme
  • Regular performance reviews and feedback
  • Social events and activities during the year
Apply Below
Application Form

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